- A team of dedicated Navigators with the expertise to support complex NCCARE360 referrals. Navigators support community-based organizations (CBOs) that are not able to stay with the client through the referral process, as well as self-referrals submitted by individuals through our website
- A robust statewide resource directory supported by a dedicated resource team at NC 211 who regularly verifies and updates programs and services in the NCCARE360 platform.
- A shared technology platform powered by Unite Us that enables providers to assess for and identify unmet social needs, send and receive secure electronic referrals, and track outcomes.
- Onboarding, training, and technical support provided by Unite Us.
The NCCARE360 technology is robust and transformative so all network partners are trained and empowered to use it to better serve their patients and clients.